FAQ

Account QuestionsHow do I sign in if I can’t remember my password?
If you’ve forgotten your email or password, go to the Sign In page. Many options are available to get your information. If you’ve forgotten your password, simply click the Forgot Password link and we’ll email you a link to change your password.

How do I sign in if I can’t remember my email?
If you don’t remember the email associated with your account, use the Find My Account link keep in mind that once you’ve located your account you will need to create a new password. To locate your account, you will need to enter your first and last name. For security purposes, you also need either your customer number or the last four digits of the credit card associated with your account. With these three pieces of information entered, click the Search button.

How do I change the email or password on my account?
After you sign in, head to the My Account page by clicking on the link in the top right-hand corner of the page. Click on the “Sign In & Password” tab, and you will be given the option to change both your email and password.

Can I still sign in to my account if I’ve forgotten my password and no longer have access to my old email address?
You can still access your existing account by using the My Email Has Changed page. Click Sign In at the top of the page and select My Email Has Changed under the “Help with Sign In” heading. You’ll need to know the first and last name of the patient on the account and the zip code used. You will also need to know either the customer number or the last four digits of a credit card associated with the account. Once you have found your account, you can enter a new email and password. You’ll use this email and password with your account from now on. If you don’t remember the email associated with your account, use the Find My Account link keep in mind that once you’ve located your account you will need to create a new password. To locate your account, you will need to enter your first and last name. For security purposes, you also need either your customer number or the last four digits of the credit card associated with your account. With these three pieces of information entered, click the Search button.

Why didn’t I get a forgot password email?
If you can’t find the email we sent to, check to see if it’s in your junk, spam, or bulk mail folder. To ensure future emails will always make it to your inbox, please add mailmylens.com to your “Safe Senders” or “Trusted Sites” list

Placing ordersHow do I place an order?
Ordering with mailmylens is simple! Our How to Order page will quickly teach you how to order a product. If you’re still having trouble, you can call us at 0120-4135858 to help you through the process.

How do I order if I wear a different brand in each eye?
If you wear different brands in each eye, start by entering the prescription for your right eye. On the product page for your brand, uncheck the box next to “Left Eye”. The page will refresh with the parameters for the left eye grayed out. Enter the parameters for your right eye according to your prescription or contact lens box and enter your name below the prescription. When you are done with the right eye, continue by clicking the “Add to Cart” button. You will be taken to the shopping cart and see the prescription you entered for your right eye.

To enter the prescription for your left eye, navigate to your brand using the search box or one of the product lists on the left side of the page. When you’ve found your brand and arrived on its product page, uncheck the box next to “Right Eye.” The page will refresh with the right eye grayed out this time. Next, enter the parameters for your left eye according to your prescription or contact lens box and enter your name below the prescription. When you are finished, click Add to Cart. You will arrive on the shopping cart page again, this time with the separate prescriptions for each eye listed. Review the prescriptions to make sure they are correct and then hit “Continue Order” to proceed.

How do I use an order code?
In your cart, there is an order code link located above the total price of your order. Click on the link, enter your code, and hit apply to see valid codes applied to your total.

Prescription QuestionsHow do I order if I don’t have a copy of my prescription?
To find the correct information for your contact lens order, just look on one of your contact lens boxes. Your contact lens box will have a brand name and your prescription information. Please see the example below to find your prescription on your contact lens box:

Contact lens prescriptions vary based on the type of lens you wear (bifocal, toric, disposable contacts, etc.). If you don’t have a box, call us at 0120-4135858 and we can complete your order process over the phone.

Order Status and Shipping QuestionsHow do I check the status of my order?
First, be sure to sign in! You can easily check the status of your current and past orders by clicking on the “Order Status & History” tab on the My Account page. Your most recent order will be displayed, and you can print or email your receipt. If you want to see past orders, scroll to the bottom of the order details and click “See more orders.”

How do I print an invoice?
You may print or email an invoice from an order at any time.First, be sure you sign in to your account. Once you’ve signed in, select the “Order Status and History” tab on the My Account page to view recent orders. The options to print or email your invoice are located at the top of each order summary.

How long does it take for my order to ship?
It may take up to 72 hours to process your order.. If you would like your order to ship immediately, you can fax your prescription to contactmyeyes@gmail.com Please put your customer number on the contact lens prescription before emailing it.

What is mailmylens.com return policy?
We offer a 100% satisfaction guarantee on all orders. If your prescription changes, we’ll take back all your unopened boxes and put your credit in a credit shell. We will not replace torn lenses.

How do I order gas permeable contacts on the website?
You can order gas permeable contact lenses (or RGP) by calling us on 0120-4135858.

What if I can’t find my contact lenses on the website?
If you can’t find your contacts on our website, it may mean that we sell them through our calling service.

Please call 0120-4135858 for help from one of our contact lens experts.

Hours of operation
We operate from
10 am to 7 pm everyday